Record Details

Conflict Management Methods of Managers: An Empirical Study of the Turkish Tourism Industry

ICESBA

View Archive Info
 
 
Field Value
 
Authentication Code dc
 
Title Statement Conflict Management Methods of Managers: An Empirical Study of the Turkish Tourism Industry
 
Added Entry - Uncontrolled Name Muharrem TUNA; Gazi University
Fatih TÜRKMEN; Karabük University
 
Uncontrolled Index Term Management
Conflict; Conflict Management; Conflict Management Methods; Tourism Enterprises Managers
 
Summary, etc. Although considered unwanted by the tourism industry it has been acknowledged that conflict can foster new ideas which contribute in   a positive way by providing an opportunity for self-critique and maintaining internal dynamism through change and innovations.  For these reasons how to manage conflict is a crucial skill for managers. This research paper aims to determine the extent to which conflict management methods change according to demographic characteristics or the characteristics of the enterprises. It examines the   preferences of managers on integrating, obliging, compromising, dominating and avoiding methods. Survey research has been conducted on 1098 tourism enterprise managers, who work at touristic enterprises located in the seven regions of Turkey. The first part of the survey includes questions on the personal characteristics of managers and the general characteristics of their enterprises. The second part includes 28 statements to explore the conflict management strategies of the managers. Percentage, frequency, t-test for independent  samples, variance analysis for relational measurement, one-factor variance analysis (Anova) and Bonferroni test have been used. The survey analysis establishes a meaningful relationship between conflict management methods employed by managers, their demographic characteristics and the characteristics of the enterprises they work at.
 
Publication, Distribution, Etc. International Conference on Economic Sciences and Business Administration (ICESBA 2014)
2014-09-23 00:00:00
 
Index Term - Genre/Form Peer-reviewed Paper
 
Electronic Location and Access application/pdf
http://icesba.eu/ocs/index.php/icesba2014/icesba2014/paper/view/45
 
Data Source Entry International Conference on Economic Sciences and Business Administration (ICESBA 2014); International Conference on Economic Sciences and Business Administration
 
Nonspecific Relationship Entry http://icesba.eu/ocs/index.php/icesba2014/icesba2014/paper/download/45/57
 
Terms Governing Use and Reproduction Note <p>Authors who submit to this conference agree to the following terms:</p><p><strong>a) </strong>Manuscripts submitted to ICESBA 2014 <span>should not be currently published or being considered for publication at another scientific conference, journal or similar outlet</span>. Likewise, does not accept multiple submissions of essentially the same work. That is, every submitted article should be substantially original in content, relative to other works currently published or under review. Manuscripts that violate these requirements will be automatically rejected, and the author of the respective manuscript may be excluded from future submissions to ICESBA. Moreover, a manuscript may be rejected at any time, upon discovery that it does not comply with the policy stipulated herein, even if the author had previously been notified of the manuscript s acceptance .<br /><strong>b)</strong> Authors retain copyright over their work, while allowing the conference to place this unpublished work under a <a href="http://creativecommons.org/licenses/by/3.0/">Creative Commons Attribution License</a>, which allows others to freely access, use, and share the work, with an acknowledgement of the work's authorship and its initial presentation at this conference.<br /><strong>c)</strong> Authors are able to waive the terms of the CC license and enter into separate, additional contractual arrangements for the non-exclusive distribution and subsequent publication of this work (e.g., publish a revised version in a journal, post it to an institutional repository or publish it in a book), with an acknowledgement of its initial presentation at this conference.<br /><strong>d)</strong> In addition, authors are encouraged to post and share their work online (e.g., in institutional repositories or on their website) at any point before and after the conference.</p>