Record Details

Quality Management in Social Service Organizations

ICESBA

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Field Value
 
Authentication Code dc
 
Title Statement Quality Management in Social Service Organizations
 
Added Entry - Uncontrolled Name Raluca-Marilena MIHALCIOIU; Spiru Haret University, Address, Ghica street no 13, Bucharest, 030045, Romania Tel: +40213169793, Fax: +40213169793
 
Uncontrolled Index Term Social Service Organizations
quality management, social services, social management, non-profit organization
I12, J17, M10
 
Summary, etc. Due to the changed political situation at the beginning of the nineties a Quality – Boom started in Germany at all levels of the economy. Scientific research couldn’t answer the question whether – if so, how - the use of Quality Management changed the management of social services organizations. The present paper focuses on the following question: How does the use of quality management can improve the activity of social service organizations? To reduce the complexity of this issue, it seems obvious to select a particular perspective: the experience of executives, the ones who play a central role in quality management matters. Overall, it seems this obvious, not to focus this paper on monetary effects. The practical relevance of article should therefore be formulated as a provisional working hypothesis: from the combination of the different perspectives should be proved that quality management - regardless of which system or what “quality philosophy" it operates – must be seen as positive effects on this very important sector of social service organizations.
 
Publication, Distribution, Etc. International Conference on Economic Sciences and Business Administration (ICESBA 2015)
2016-01-27 13:40:47
 
Index Term - Genre/Form Peer-reviewed Paper
 
Electronic Location and Access application/pdf
http://icesba.eu/ocs/index.php/icesba2015/icesba2015/paper/view/80
 
Data Source Entry International Conference on Economic Sciences and Business Administration (ICESBA 2015); International Conference on Economic Sciences and Business Administration (ICESBA 2015)
 
Language Note en
 
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